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We were very excited to visit the restaurant. The service was disappointing. I was ignored for about 5-10 minutes, just sitting with no service. The staff did not bring water or refills until we asked. Nobody checked on us during the meal. We seemed like we were a bother. I do not leave reviews, but this experience was so disappointing. If you do not want to serve people after 8pm, stop accepting guests.
We am from New Jersey and are used to excellent pizza. We ordered a pizza and were not expecting too much. We we so surprised when it turned out to be the best pizza ever. The waitress was friendly and efficient. The owner even took time to talk to us. The restaurant is immaculate. All in all great experience. Will go back if we are ever in the area again.
Great service by Autumn and really good food. Some things we waited on but they were well worth the wait. All was very good!!
I had the most delicious lunch March 30th at your restaurant. Superior wait staff and excellent food.
Great food and nice staff.
First time in for an 8 PM pizza - gourmet with artichokes + - delish ! Will be back soon - nice wait staff - thanks
Great Italian food with awesome service from Alex. NEVER a bad experience and always walk out saying " that was a great meal."
We’ve been there a few times. Food and service was outstanding. Never had a better pizza or any of your finer dishes. Couple weeks ago we brought our daughter and her husband from Charlotte and they can’t wait to come back. First visit Brad waited on us and we can’t say enough about him. Tonight Morgan was our waitress. Such a sweet and pleasant girl. Kept coming back and checking on us. It’s worth the time to travel there.
Just stopped for a quick drink. The white sangria wasn’t good. Not sure if the wine was old or what. Basically watered down, sour wine. Sat outside and no one checked in with us so …..
Wonderful family restaurant. My family has made this restaurant our place to go to when we want great food. great service and great fun.
If you are a person that wants immediate service and don't care about the quality of your food, go to a fast food pizzeria that serve precooked food and heated by microwave.
I don't mind at all waiting 30 or 40 minutes for a meal that's made fresh and by a professional that knows what he is doing.
If your in a rush, by pizza in a super market. FRATELLI is the place to go for dining experience and pleasure.
Food was good but the most rude server I have EVER experienced
Our second trip back because it was such a great experience the first time. All the wait staff were properly masked. Food was served well and delicious as usual.
First time there awesome food great service our waiter knew the menu and had great suggestion he also made the experience it was my birthday and made me feel like queen for the day thank you Alan we will be back
Early Tuesday lunch, 11:00 am. Enjoyed the Salmon, roasted peppers salad. Craving fish and was not disappointed with my selection. Plenty of ingredients including olives, tomatoes and greens. The dressing was tasty. I was pleased with the fine service and attention from the staff.
Had chicken picatta and a salad on the patio. Portion was good....brought home lunch for tomorrow.
I arrived at 8:30 on a Wed. night, I noticed they closed at 9pm. But the hostess assured me I had time to eat. The service I received was sub par. Almost non-existent. I got the spaghetti and meatballs, and the meatballs were good, but the sauce was too tart & tomato tasting. It overwhelmed the taste of the sauce. I also didn't appreciate the staff sweeping up the floors around me while I dined. I'll never go back. The waitress, Ginger, should get in a different line of work. She's terrible.
I was looking for a place to get a quick bite while visiting in SC and found this gem. I appreciated the freshness and well-seasoned choices as well as the congeniality of our waiter, the owner’s son. I ended up eating there twice in one week, I liked it so much. The kitchen was willing to substitute unbreaded chicken for their chicken parm to meet my dietary request. Thank you for great service! I shall return.
Service needs to be improved by both waitress and manager.
Waitress seemed to write down our order for two veal parmigiana and then brought two veal piccata.
Shortly after the manager came out to be sure we wanted veal parmigiana and commented that he doesn’t take it lightly to throw away veal.
It wasn’t our issue with the waitress ordering the wrong veal entree! Talk about trying to throw their internal procedures and/or bad training back on the customer.
Lack of manager graciousness and attitude and asking to make sure we know what we ordered and would now cook the right veal dish was beyond just bad customer service.
No offer of concession for us having to wait for another cooking round to get the right food we ordered in the first place.
We wouldn’t recommend the place to any friends or colleagues.
This is the first time we are writing a review after returning home from any restaurant.
ps. Being told they wouldn’t open their last bottle of a particular wine for one glass on their Wednesday half off glass special menu is ludicrous and petty. Then not even asking if you want a different wine is lack of customer training on waitress’ part to filter her manager’s order on the wine.
At least the waitress had the courtesy to apologize for all the problems.
As you see by the review this will be both our first and last visit.
Some of the best food in the area. Love the people, the food, and the experience!
We own a fine dining restaurant. Great to see a family owned "Real" Italian restaurant with fine food and people who care about quality. We will be regulars
Comfortable ambience, friendly staff and authentic Italian food!
I have been going there for 7-8 years. There is always a coupon for something available via Groupon, Living Social, or the yearly Go Play Save book for charity.
Coupon says complimentary lunch or dinner entree or pasta when a second is ordered up to a $13.99 value.
I didn't know a PIZZA isn't an entree (this is NOT stated anywhere on the coupon)....it used to be at this very same restaurant.
Well, I don't argue. I paid my $54 check...didn't get my discount.....and I DON'T EVER HAVE TO GO BACK.
I live in the area and plan to share this with many neighbors.
Sorry Fratelli's you will lose some valuable business over a silly coupon.
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